Ways and Means of Consumer Protection
1. Self Regulation by Business:
Many firms have set up their customer
service and grievance cells to redress the problems and grievances of their consumers.
2. Business Associations:
The Associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCl) and Confederation of Indian Industries (CII) have laid down their code of conduct for their members in their dealings with the customers.
service and grievance cells to redress the problems and grievances of their consumers.
2. Business Associations:
The Associations of trade, commerce and business like Federation of Indian Chambers of Commerce of India (FICCl) and Confederation of Indian Industries (CII) have laid down their code of conduct for their members in their dealings with the customers.
3. Consumer Awareness:
A consumer, who is well informed about his rights, responsibilities and the reliefs available to him, would be in a position to raise his voice against any unfair trade practices or unscrupulous exploitation.
4. Consumer Organisations:
Consumer organisations play an important role in educating consumers about their rights and providing protection to them.
5. Government:
The government can protect the interests of the consumers by enacting various legislations.
