a) Mere listening can’t solve a problem. The qualities of a god listener include: attention, interest, sympathy, making agreements, giving suggestions and being nonjudgmental.
b) Nomita: I am Nomita. Yesterday I had a quarrel with my husband.
Ratna: What happened, Nomita?
Nomita: He received a letter written to me by my mother. He read and left it in his pocket. After 3 days when I checked his pockets before giving the dirty clothes to the washer-man I found it there, crumpled and torn. When I asked him why he opened my letter and even refused give it to me later, he rudely told me he would do what he wants.
Ratna: He said that!
Nomita: He did. He further asked me what I could do. I was enraged. I saw a matchbox lying near, lit a match and put it to my sari which caught fire.
Ratna: Goodness! How could you do that?
Nomita: I was mad with anger. I wanted to tell him that l ean also do things.
Ratna: And then?
Nomita: Ajit was shocked and he came running and put out the re. I could see remorse in his face. I am sure he will not challenge me again in the future.
Ratna: But Nomita, you had gone too far in setting re to yourself.
Nomita: Well, men sometimes need shock treatments to bring them to their senses!
