1. Hydrated sodium aluminium silicate is called permutit (NaZ). When it is added to hard water it exchanges Ca2+ and Mg2+ ions with Na+ ions.
2NaZ(s) + M2+(aq) —> MZ2(s) + 2Na+ (aq) M = Ma, Ca)
2. Water molecule has an angular or bent shape. H2O2 has a non-planar structure.