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Class 12 Business Studies MCQ Questions Consumer Protection with Answers?

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We provide the basic fundamentals of the subject in Class 11 and then move on to an advanced degree of concepts in Class 12. The business studies topics are related to our practical life and dealt with in an easy way for understanding. Our teachers have prepared these objective-based questions based on the Class 12 Business Studies MCQ Questions of Consumer Protection with Answers which can come in the upcoming class 12 Business Studies examinations.

As students would have to learn the basics about the subject in class 12, this curriculum for class 12 is a comprehensive study material, which explains the concepts in a great way. Students can expect more MCQ Questions to be asked in your class 12 Business Studies class tests and exams. It is important for Class 12 Business Studies students to practice a lot of MCQ Questions so that they can understand how to solve such types of questions.

1. Rights of consumer are protected under ___________

(a) Consumer protection 1986

(b) Consumer protection 1990

(c) Consumer protection 1982

(d) Consumer protection 1991

2. The consumer has the right to get compensation against unfair trade practices under right to

(a) Right to choose

(b) Right to seek redressal

(c) Right to safety

(d) Right to safety

3. Which of the following are the ways and means of consumer protection?

(a) Self-regulation by the business

(b) Business associations

(c) Government

(d) All of the above

4. ______ is the standardized mark on jewellery

(a) ISI

(b) FPO

(c) Hallmark

(d) CERC

5. _______ are made to hear complaints of the value less than 5 lakhs.

(a) Consumer forum at district level

(b) State commission

(c) National commission

(d) None of the above

6. Which of the following is not an organization working for consumer protection?

(a) Consumer VOICE

(b) Consumer forum

(c) The bureau of Indian standard

(d) Consumer utility & trust society

7. In case a consumer is not satisfied with the order passed in the State Commission, he can further make an appeal in the National Commission within a time period of _____.

(a) 10 days

(b) 20 days

(c) 30 days

(d) 45 days

8. Which of the following functions are carried out by the consumer organisations?

(a) Publishing periodicals to impart knowledge about consumer issues

(b) Providing legal assistance to consumers

(c) Filing complaints in appropriate consumer courts on behalf of the consumers

(d) All of the above

9. Which of the following statements is not true with regard to the National Commission?

(a) It consists of a President and at least five other members, one of whom should be a woman

(b) The members are appointed by the Central Government

(c) A complaint can be made to the National Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹1 crore

(d) Where the aggrieved party was not satisfied with the order of the National Commission, the case can be taken to the Supreme Court of India

10. Which of the following statements is not true with regard to the District Forum?

(a) It consists of a President and three other members, one of whom should be a woman

(b) The members are appointed by the District Government

(c) A complaint can be made to the appropriate District Forum when the value of the goods or services in question, along with the compensation claimed, does not exceed 10 lakhs

(d) All of the above

11. Which of the following statements is true with regard to the State Commission?

(a) It consists of a President and not less than two other members, one of whom should be a woman

(b) The members are appointed by the State Government concerned

(c) A complaint can be made to the appropriate State Commission when the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore

(d) All of the above

12. In case an aggrieved consumer is not satisfied with the decision of the National Commission, he can make a further appeal in _____.

(a) State Commission

(b) District Forum

(c) Supreme Court of India

(d) All of the above

13. Where can the aggrieved party appeal further in case he is not satisfied with the order of the District Forum?

(a) National Commission

(b) State Commission

(c) Supreme Court of India

(d) All of the above

 14. In case an aggrieved consumer is not satisfied with the decision of the State Commission, he can make a further appeal in _____.

(a) National Commission

(b) District Forum

(c) Supreme Court of India

(d) All of the above

15. Which of the following types of cases are filed in the State Commission?

(a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore

(b) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹2 crore

(c) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹40 lakhs but does not exceed ₹1 crore

(d) None of the above

16. In developing countries like India the number of consumer ogranisations are vey less. This
is related to which importance of consumer protection.

(a) Widespread exploitation of consumers

(b) Consumer ignorance

(c) Unorganised consumer

(d) None of the above

17. Compensation claimed in a complaint made to the State Commission must not exceed:

(a) ₹ 50 Lakh

(B) ₹ 75 Lakh

(c) ₹ 1 Crore

(d) ₹ 1.5 Crore

18. “Jago Grahak’ advertisement is highligting which consumer right:

a) Right to safety

b) Right to consumer education

c) Right to information

d) Right to be heard

19. While purchasing gold Jewellary which mark one should look for

a) Hall mark

b) ECO mark

c) ISI mark

d) All of the above

20. Which of the following statement is correct?

(a) District Forum consists of a president and three other members

(b) State Commission consists of one President and at least two other members

(c) National Commission consists of a President and at least five other members

(d) Order passed by the National Commission in a matter of its original jurisdiction is appealable before the Supreme Court.

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Answer:

1. Answer (a) Consumer protection 1986

2. Answer (b) Right to seek redressal

3. Answer (d) All of the above

4. Answer (c) Hallmark

5. Answer (a) Consumer forum at district level

6. Answer (b) Consumer forum

7. Answer (c) 30 days

8. Answer (d) All of the above

9. Answer (a) It consists of a President and at least five other members, one of whom should be a woman

10. Answer (d) All of the above

11. Answer (d) All of the above

12. Answer (c) Supreme Court of India

13. Answer (b) State Commission

14. Answer (a) National Commission

15. Answer (a) When the value of the goods or services in question, along with the compensation claimed, exceeds ₹20 lakhs but does not exceed ₹1 crore

16. Answer (c) Unorganised consumer

17. Answer (c) ₹ 1 Crore

18. Answer (b) Right to consumer education

19. Answer (a) Hall mark

20. Answer (b) State Commission consists of one President and at least two other members

(d) Order passed by the National Commission in a matter of its original jurisdiction is  appealable before the Supreme Court.

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