Qualities of front office staff :
Honesty: It is one of the best qualities a front office staff should possess. Without adherence to this basic quality, good traits in character will go in vain.
Confidence: Staff must be confident in everything they do. If they know their job and they are honest, they will have confidence in doing everything in their job.
Punctuality: In hotel job nothing should be kept pending or delayed. Do everything within the time period.
Memorizing skill: If a staff can remember the names and faces of the guest it will promote his/her salesmanship.
Team Work: Front office staff is required to coordinate with other departments, airlines, travel agencies etc. to give the guest personalized services.
Patience: Controlling mental stress, while on rush of handling lot of guests or while on too much work pressure is an important quality a staff should possess.