Front office is the face of the hotel and front office staff is responsible for helping in making it the very best possible way. It has all the responsibility to ensure that all the guest needs are fulfilled and the request of the guest are taken care off. Front office staff is often the first people guests meet. They need to deal with questions or complaints of the guests so, they need to be friendly, flexible and feel happy to help guests. The better the coordination between the guest and the hotel more the guest will be satisfied.
