Question

Front Office staff has an important role in a hotel. Support this statement with the help of any six of his qualities.

Answer 1

Qualities of Front Office staff: 

• Understand their respective roles and responsibilities in the hotel and front office as an operation. 
• Equip themselves with basic etiquettes and mannerism. 
• Possess pleasant, polite, and cordial personality. 
• Wear clean and neat uniform with same accessories and footwear. 
• Conduct themselves with professionalism, positive attitude, and cooperative nature. 
• Possess extraordinary communication skills.