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Find out examples of the reforms that have been initiated for each of the measures stated below.

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1. Enacting laws giving rights to people – Reform initiated – Right to Information (2005). 

2. Setting up of new institutional mechanisms to redress citizens’ grievances – Reform initiated: Creating commissions like NHRC, NCW, NCM, etc. 

3. Improving accessibility to citizens by setting up units closer to people – Reform initiated: Building a countrywide infrastructure reaching down to the remotes areas. 

4. Simplifying procedures to reduce bureaucratic delays – Reform initiated: Formulation of Citizen’s Charters to specify service standards.

5. Using technology to improve internal efficiency – Reform initiated: egovernance i.e., use of Information and Communications Technology (I.C.T) to enable easy access over the internet. 

6. Improving discipline within the organisation – Reform initiated: Establishing body of Lokpal for the Union and Lokayukta for States.

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