Manav booked a flat through a private builder in Gurugram, Haryana at the cost of Rs. 4 crore. As per the terms of the contract, the builder promised to provide him with all the basic and modern amenities such as continuous electric supply, C CTV Camera, club facility, good quality of water, good security etc. Although, he was given the possession of the flat in time, the builder did not provide all the basic and common facilities which also included 3 tier security having C CTV camera coverage for each floor. Manav kept complaining to the builder after possession of the flat for non-installation of C CTV camera and other common and basic amenities as promised at the time of agreement, but the builder kept assuring him that he will do the needful and he need not worry. After a month, Manav had to travel abroad, so he left his home with his flat duly locked. But on his return, he found that his flat has been robbed and theft of Rs. 1,00,000 and jewellery worth Rs. 50 Lac had taken place. He complained to the builder that had C CTV cameras been installed, it would have been a deterrent and the theft would not have been ensured that no unwanted person would have entered the building. When Manav discussed this incident with his friend Karan, who runs a consumer association, he advised him to file a case against the builder.
State any three functions highlighting the role of a consumer association.
