Correct Answer - Option 2 : Listening
Listening:
- Listening is a skill of critical significance in all aspects of our lives–from maintaining our personal relationships, to getting our jobs done, to taking notes in class, to figuring out which bus to take to the airport. Regardless of how we’re engaged with listening, it’s important to understand that listening involves more than just hearing the words that are directed at us. Listening is an active process by which we make sense of, assess, and respond to what we hear.
- Active listening is a particular communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words.
- The goal of this repetition is to confirm what the listener has heard and to confirm the understanding of both parties. The ability to actively listen demonstrates sincerity, and that nothing is being assumed or taken for granted.
- Active listening is most often used to improve personal relationships, reduce misunderstanding and conflicts, strengthen cooperation, and foster understanding.
- It is said that active listening is the essence for any communication process. If a person listens up well then half of the communication is completed.
Observing- Observing is just one part of the communication process. It refers to the keen attention that is paid to the process of communication.
Questioning- Questioning refers to the art of posing questions and understanding the concepts with the help of it.
Commenting- Commenting is the process of adding some wanted or unwanted information of a particular idea.
Hence, the correct answer is Option 2.
