Question

Which of the following is NOT direct method to solve intergroup conflicts?
1. Problem solving
2. Removing key person in conflict
3. Persuasion
4. Domination by the management

Answer 1

Correct Answer - Option 3 : Persuasion

The correct answer is Persuasion.

• Persuasion is the indirect method, in which the groups find the areas of common interests among themselves.

• Intergroup conflict is when the conflict between groups inside and outside an organization disagree on various issues.
  • Within those types of conflict, one can experience horizontal conflict, which is a conflict with others that are at the same peer level as you, or vertical conflict, which is a conflict with a manager or a subordinate.

• The direct method to solve intergroup conflicts-
  • Ignoring the conflict
  • Domination by the management
  • Removing the key figures in the conflict
  • Problem-solving
• Persuasion is the indirect method, in which the groups find the areas of common interests among themselves.
  • The groups try to find out those interests levels where they have the same say.
  • Afterward’, the groups try to show how important it is to each of them in attaining organizational goals.
  • But persuasion is possible only if there are no clashes between the groups and their members.