Question

____________ is discretionary behavior that is not part of an employee’s formal job requirement, but that promotes the effective functioning of the organization.
1. Organizational citizenship
2. Productivity
3. Organizational behavior
4. Motivation

Answer 1

Correct Answer - Option 1 : Organizational citizenship

The correct answer is Organizational citizenship.

• Organizational citizenship behaviour 
  • Discretionary behaviour is not a part of the formal job of an employee. It is a behaviour that is not defined.
  • Organizational citizenship behaviour is a term that is used for the discretionary efforts of the employee. Hence, Option 1 is correct.
  • The employees try to assist the organization in their activities. 
  • The organization must try to increase the discretionary efforts by increasing the collaboration of employees in every task. 
  • This will help in better results and the development of an organization.
  • It refers to discretionary, nonrequired contributions by members to the organizations that employ them. 

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Productivity	It is the efficiency of the production of goods or services expressed by some measure.
Organizational behaviour	It is the academic study of how people interact within groups.
Motivation	It is the process that initiates, guides, and maintains goal-oriented behaviours.