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According to "communication as interaction" perspective, feedback is
1. never intentional
2. always intentional
3. seldom useful
4. sometimes unintentional

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Correct Answer - Option 4 : sometimes unintentional

The correct answer is sometimes unintentional

  • According to the "communication as interaction" perspective, feedback is sometimes unintentional.
    • Unintentional Feedback is that in which the person expresses feelings or conclusions without any transparency.
    • In this, the listener is left behind wondering what the person is not saying.
    • Example:
      • When an employer sees an employee sad, he says - 'Hey, how was your weekend'? 
        • It sounds caring but actually, it doesn't interpret what they really mean.

  • Communication is the two-way process of exchanging views, ideas, and thoughts. 
    • It can be both verbal and non-verbal.
    • According to Peter Little:
      • "Communication is the process by which information is transmitted between individuals and/or organizations so that an understanding response results".
    • Without communication, no organizational and personal goals are achieved.
    • Therefore, a proper channel of communication at all levels is required.

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