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Outbound calls are:
1. when calls are made and received from outside the country
2. when calls are received from customers
3. when the calls are made and received within the country
4. when calls are made to customers

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Correct Answer - Option 4 : when calls are made to customers

Outbound calls are when calls are made to customers.

  • Outbound Calls are calls that are actually initiated by an organization's call center agent to its prospective customers.
  • It is one of the key methods employed by the organization for the purpose of increasing sales and ultimately leading to profit-making.
  • Multiple calls are made by the agents to the customers for explaining the features of the product, advantages, and disadvantages.
  • The main focus of these calls is on lead generation and fundraising. Sometimes these calls are also made to the existing customers for market research, renewal services, or debt clearance.

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