Question

Anita purchased a book from Satish Book Stores. While reading the book she found that ten pages were missing. She approached the seller of the book and complained about the missing pages. The seller promised that if the publisher was ready to change the book he would do the same. After a week the seller informed Anita that the publisher had refused to change the book. Where can Anita file a complaint against the seller of the book? Give reasons in support of your answer. Also, explain who is a consumer as per 'Consumer Protection Act 1986'?

Answer 1

(i) Anita can file a complaint in the District Forum as value of the book and compensation is not expected to exceed Rs. 20 lakhs. 

(ii) A consumer is generally understood as a person who uses or consumer’s goods or avails any service. Under the Consumer Protection Acts a consumer is defined as: 

(a) Any person who buys any goods for a consideration, which has been paid or promised, or partly paid or partly promised, or under any scheme or deferred payment, It includes any user of such goods, when such use is made with the approval of the buyer but does not include a person who obtains goods for resale or any commercial purpose.