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in Business Studies by (63.2k points)
Explain any two reliefs that the Consumer Court can grant to consumers in case of genuine complaints in each of the following situation.
(i) Komal was charged more than the printed price for a NCERT business studies book being in short supply.
(ii) Kumar was sold a truck with a defective engine.
(iii) Suresh suffered injury while using a newly bought defective electric iron.

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(i) Reliefs that the Consumer court can grant to the customers are: 
(a) To refund the price paid.
(b) To pay punitive damages.
(c) To discontinue the unfair/ restrictive trade practice and not to repeat the same in future.
(d) To pay any amount (not less than 5% of the value of the book) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.
(e) To pay adequate costs to the appropriate party.
(ii) Reliefs that the Consumer court can grant to the customers are:
(a) To remove the defect in engine. 

(b) To replace the defective engine with a new one, free from any defect.
(c) To refund the price paid.
(d) To pay punitive damages.
(e) To pay any amount (not less than 5% of the value of the defective engine) to be credited to the Consumer
Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.
(f) To pay adequate costs to the appropriate party.
(iii)Reliefs that the Consumer court can grant to the customers are:
(a) To remove the defect in electrical iron.
(b) To replace the defective electrical iron with a new one, free from any defect.
(c) To refund the price paid.
(d) To pay a reasonable amount of compensation for any loss or injury suffered by the consumer due to negligence of the opposite party.
(e) To pay punitive damages.
(f) To discontinue the unfair/ restrictive trade practice and not to repeat the same in future.
(g) Not to offer hazardous goods like defective electrical iron for sale.
(h) To withdraw hazardous goods like defective electrical iron from sale.
(i) To cease manufacture of hazardous goods like defective electrical iron.
(j) To pay any amount (not less than 5% of the value of the defective goods) to be credited to the Consumer Welfare Fund or any other organisation/person, to be utilised in the prescribed manner.
(k) To pay adequate costs to the appropriate party.

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