Under COPRA, a three-tier quasi-judicial machinery at district, state and national levels has been setup for redressal of consumer disputes.
(i) The district level court deals with the cases involving claims up to Rs 20 lakhs.
(ii) The state level courts take cases between RS 20 lakhs to Rs 1 crore.
(iii) The national level court deals with the cases involving claims exceeding Rs 1 crore.
If the case is dismissed at district level court, the consumer can also appeal in state and then in national level courts. Thus, the act has enabled us as consumers to have the right to represent in the consumer courts.
