The consumer redressal process is becoming burdensome because
(i) Many a time consumers are required to engage lawyers. These cases require time for filing and attending the court proceedings etc.
(ii) In most purchases cash memos are not issued hence evidence is not easy to gather.
(iii) Most purchases in the market are small retail sales. The existing laws are also not very clear on the issue of compensation to consumers injured by defective products.
(iv) The enforcement of laws that protect workers, especially the unorganised sectors is weak. Similarly, rules and regulations for working markets are often not followed.
