LIVE Course for free

Rated by 1 million+ students
Get app now
0 votes
in Business Studies by (46.6k points)
closed by

Define consumer and state who can complain to the dispute settlement institutions?

1 Answer

+1 vote
by (45.6k points)
selected by
Best answer

Meaning of consumer: According to the Consumer Protection Act, a consumer is “A person who receives goods or services against an exchange, who pays or agrees to compensate partly or fully or promises to compensate on a future date or has participated in some future payment plan. Any user of the product or service who uses it on the basis of the permission of the purchaser is a consumer. But the one who purchases on a resale basis or for further production is not included under the definition of a consumer.”

Any of the following can complain to the dispute settlement institutions:

  • Consumer himself
  • Registered consumer union on behalf of consumer
  • State government or central government on behalf of consumers
  • Legal heirs or representatives of deceased consumers

Welcome to Sarthaks eConnect: A unique platform where students can interact with teachers/experts/students to get solutions to their queries. Students (upto class 10+2) preparing for All Government Exams, CBSE Board Exam, ICSE Board Exam, State Board Exam, JEE (Mains+Advance) and NEET can ask questions from any subject and get quick answers by subject teachers/ experts/mentors/students.