To see that consumers are heard for their problems, the government has formed a three-tier redressal system. These three tire are classified as district level, state level and national level.
Based on this tire system, the redressal system can be classified as:
(a) District Forums (District Consumer Disputes Redressal Forum (DCDRF)
(b) State level commissions (State Consumer Disputes Redressal Commissions) (SCDRC)
(c) National level commission (National Consumer Disputes Redressal Commission) (NCDRC)
The main objective of maintaining the three-tier redressal system is to make it fast and economical.
Three-Tier Redressal System:
- If the consumer is dissatisfied with a product and finds that the product purchased by him is either defective or not as promised, he can take up the matter to the three-tier redressal system for getting justice. He can take the help of dispute settlement organizations set-up within the three tier redressal system.
- Depending upon compensation value, the consumer can file the complain at the concerned body.
- He can register the complaint either individually or in the capacity of a representative of consumer association at the District, State or Central level.
- If the grievances are common to a group of consumers, then they can also complain collectively.
- If the consumer is dead, even his legal heirs or his representative can file the complain.
