The branch should use 140% markup.
Let x be the selling price before before office's call.
And y be the price after it.
Then
\(\frac{y - x}x \times 100 = 40\)
⇒ \(y - x = \frac{40x}{100} = \frac{2x}5\)
⇒ \(y = \frac{2x}5 + x = \frac{7x}5 = \frac 75 \text{of } x\)
\(= \left(\frac 75\times 100 \%\right) \text{of } x\)
\(= 140 \% \text{ of } x\)
Hence, they should markup 140% to gain a gross margin of 40%.