Three roles of Front Office-
• Welcoming guests.
• Organizing reservation status of room availability.
• Registering guests and allocation of rooms.
• Maintaining records of check-in and check-out details.
• Porter services.
• Issuing room keys to guests.
• Passing messages to customers.
Three roles of Housekeeping-
• Cleaning of public areas and guestrooms.
• Supply, upkeep of laundry and exchange of various linen.
• Internal flower arrangement and maintenance of external landscape or garden.
• Coordination and communication with other departments such as front office, restaurants, engineering, accounts, etc., through control desk.
• Pest control.
