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Amrita is a pure vegetarian, she bought cheese balls from the grocery store, later on she found some non-vegetarian ingredient in it. Neither the advertisement nor the packaging of the product has shown that it contained any non-vegetarian ingredient. She asked shopkeeper to return but he refused.

a) Give two rights which were not fulfilled /violated in the above situation.

b) Explain her any four responsibilities she must have followed before buying any commodity.

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A. Two rights which were not fulfilled /violated in the above situation-

• Right to be informed-To demand information regarding products.

• Right to be Heard-To receive due consideration in appropriate forum.

B. Four responsibilities she must have followed -

• Regularly updating their knowledge of various laws and legislative procedure.

• Should do a market survey to find out the different brands, features etc. of items available in different shops/ markets and should compare the prices.

• Should feel free to choose from the variety available as per their needs and requirements.

• Read all the information given on the label/ brochure.

• Buy products with standardization marks.

• Keep receipts and other relevant documents of purchase.

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