The meaning of ‘right to be informed’ as provided under Consumer Protection Act, 1986 is as follows.
(a) It is the right of the consumer to get information about ingredients used, price, batch number, date of manufacture, expiry date, address of the manufacturer, etc. of a product.
(b) This information helps the consumers to choose the best product after comparing the information given for different products. It helps the consumers to use the product effectively.
(c) It complies with the right of the consumers to be informed and to seek remedy through courts.
(d) Consumers can complain and ask for compensation or replacement, if the product is found to be defective. Similarly, consumers can protest and complain if someone sells goods at more than the maximum retail price.
