Consumers have the right to seek redressal against unfair practices and exploitation. If any damage is done to a consumer, he or she has the right to get a compensation, depending on the degree of damage. There is need to provide an easy and effective public system by which this can be done.
For example, Pihu had sent a money order to her village for her sister’s marriage. The money did not reach her sister at the time when she needed it, nor did it reach months later. So, Pihu filed a case in the district level consumer court and practiced her right to seek redressal.
