Question

How is consumer redressal process becoming cumbersome expensive and time, consuming? Explain.

Answer 1

Consumer redressal process is becoming cumbersome, expensive and time consuming because:

• Many a times, consumers are required to engage a lawyer, which becomes an expensive affair. 
• The cases require time for filing and attending court proceedings which may not be possible for everyone. 
• In most cases, the cash memos are not issued by the producers dr sellers to the consumers. In that case, proper evidence is not easy to gather and produce in the court. 
• The existing laws on the issue of compensation are not very clear and specific.