Communication is the exchange of views, ideas, facts, information and feelings between the management and employees. In other words, communication is the transmission of messages, instructions, orders, suggestions and information at different levels of management.
Communication is important as it helps the workers and employees to work efficiently and smoothly so that they can share their views, feelings, expectations with each other in the organisation. Without this, to work in a group for a common objective is next to impossible as they don’t know what they have to do and communication only prevents rumours, chaos, misunderstanding, etc. to create a positive environment in an organisation.