Consumers have the right to :
Basic needs : This refers to the fulfillment of needs not only to survive but also to lead a dignified life. These needs include food, shelter, clothing, electricity, safe water, education and medical care.
Safety : It refers to the right to be safe-guarded against items, products, processes and services which are hazardous to health or life.
Be informed : It indicates the right to be given the basic information needed to make a wise choice.
Choice : The consumers must be given adequate number of alternatives of reasonable quality and price so that they can select the most appropriate item.
Be heard : This gives the consumers the right to represent and put forth their voice. The consumer’s genuine grievances help manufacturers to improve the quality of their products.
