Following points highlight the need for consumer protection :
(i) Widespread exploitation of consumers – There is widespread exploitation of consumers in various ways given below :
- Underweight and under measurements
- Charging high prices
- Fake or duplicate goods
- Adulteration and impurities
- Misleading advertisements.
(ii) Unorganised consumers – Consumers in India are, more or less, unorganised. There are a few consumers organisations but they are not powerful to protect the interest of consumers.
(iii) Social responsibility – A business has social responsibilities towards various groups. Consumers form an important group among the many stakeholders of business. Hence, business has to take care of interests of consumers.