Question

State any two reliefs that the consumer court can grant to consumers in case of genuine complaints in each of the following situations : 

1. Divya was charged more than the printed maximum retail price (MRP) for a bottle of water. 

2. Clara was sold a car with a defective engine. 

3. Antony suffered injury while using newly bought defective electric heater.

Answer 1

(1) Since Divya was charged more than the printed maximum retail price (MRP) for a bottle of water, the consumer court may grant following reliefs to her : 

•  Refund of the price – The consumer court may order the seller of bottle of water to refund the price paid by Divya. 
• Discontinuance – The consumer court may order the seller of bottle of water to discontinue such unfair practice and not to repeat it in future. 

(2) Since Clara was sold a car with a defective engine, the consumer court may grant following reliefs to Clara : 

• Removal of defect – The consumer court may order removal of the defect from the engine. 
• Replacement – The consumer court may order for the replacement of car. 

(3) Since Antony suffered injury while using newly bought heater, the consumer court may grant following reliefs to Antony : 

• Compensation – The consumer court may order the seller or manufacturer of electric heater to compensate for injury suffered by Antony. 
• Replacement – The consumer court may order the seller of electric heater to replace the electric heater.