Hina Sweets is a renowned name for quality sweets since 1935. Harsh the owner of Hina sweets was worried as the sales has declined during the last three months. When he enquired from the Sales Managel, the Sales Manager reported that there were some complaints about the quality of sweets. Therefore, Harsh ordered for sample checking of sweets.
Identify the step taken by Harsh that is related to one of the functions of management.
