The Central Government enacted a comprehensive law called the Consumer Protection Act in 1986. This Act came into force with effect from 15.04.1987. It is in short, called as ‘COPRA’.
Objectives:
1. Consumer protection Act protects the interests of the consumers.
2. This Act provides safeguards against defective goods and deficient services, untrade practices.
3. It also gives settlement of consumer disputes.
4. It is applicable to public sector, financial and co-operative enterprises.
