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What do you think should be the role of government to protect consumers?

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Consumer exploitation can be exploited through the purchase of goods and exploitation during the consumption of services. It can be though improper weighing, impurity, adulteration, deliberate hiding of facts, creating artificial shortages and excess in the market or through physical, mental and intellectual damages. 

To prevent the exploitation faced by the consumers in the market, the Consumers Protection Act was enacted in 1986. The act was enacted to protect the interests of the consumers give them the right to be protected against various exploitations faced by them. It enabled the establishments of various consumer councils and other legislatures for protecting their interests. 

To improve the judicial system and give more awareness and education to the people, many legal awareness programmes were designed and launched by the Central Government and various State Governments. Role of government to protect the consumers are: 

  • Ensure the efficient working of the organization which ensures the quality and standards of the products. Allow the producers to use the standard logo for products only if the consumer is the products according to the quality. 
  • The Right to Information Act was enacted by the Parliament on 15 June 2015. It was approved by both the houses and was legally implemented in the country with the assent of the President on 13 October 2005. It replaces the Freedom of Citizens Act 2002. The act gives the power to every citizen of the country to request and get information from any public authority 
  • Legal programmes- The Central and various state governments can telecast various programmes related to legal rights through All India Radio, Doordarshan and Community Radio. This will improve the legal literacy of the public. 
  • Legal awareness should be given to the people who are involved in the transaction process. Legal awareness is the process of empowering and strengthening the powers and authority of individuals through law. It is also called public legal education. It is the process of making the public aware of the powers, rights and authorities that they have at their disposal and how to utilise them to prevent exploitation and injustices.

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