Question

You are Vaijanthi/Vijay from Prakasham Nagar, Secunderabad, Andhra Pradesh. Write a letter to Book Haven Store, requesting home delivery of the books, stationery and art materials you had ordered telephonically. Share the reason for being unable to pick up the goods in person. Confirm your address details and a convenient time slot.

Answer 1

Letter to Book Haven Store requesting home delivery of ordered goods

– Reference

- Inform
- Give reason
- Illness, family emergency, professional commitments, any other relevant reason &
- Request
– Details

Competency applied for overall expression
• Paragraphing recommended.
• Opening--using phrases like ‘This is with reference to the order …’; ‘Kindly refer to order no.…’ etc.
• Reason—using ‘because’, ‘due to’ , ‘since’ etc.
• Request-- use of ‘Kindly…’ , ‘ I would be grateful…’ etc.
• Accuracy—grammar, spellings
Competency applied for content
• Reference to order placed telephonically for pick-up in person

• Inform about inability to pick in person, provide reason/s and forward request to deliver the goods at home

• Present details of suitable time slot, conformation of address and phone number