Question

Explain the following rights of a consumer as provided under Consumer Protection Act 1986:

(a) Right to Choose; and

(b) Right to Consumer Education.

Answer 1

Right to Choose:

(i) The consumer has the freedom to choose from a variety of products at competitive prices.

(ii) Marketers should offer a wide variety of product in terms of quality, price, size etc. to enable the consumer to make the choice.

Right to Consumer Education:

(i) The consumer has the right to acquire knowledge and to be a well informed consumer.

(iii) He should be aware about his rights and the reliefs available to him in case of a product or service falling short of his expectations.