State the consumer right which Suman exercised.

Question

Suman bought a box of cheese of a reputed brand from a local shopkeeper. On opening the box she found a piece of stone in the cheese. She reported the matter to the shopkeeper who forwarded her complaint to the concerned company. Within a week the representative of the company visited Suman’s residence with an apology and as a replacement offered her a new cheese pack with four other varieties of cheese as compensation for the inconvenience to her.

State the consumer right which Suman exercised.

Answer 1

Right to Safety: It states that a consumer has the right to safety against such goods and services as are hazardous to his health, life and property.

OR

Right to Seek Redressal: It states that a consumer has the right to be compensated against unfair trade practices of the seller.