The term Emotional Intelligence was used for the first time by John Mayer and Peter Salovey. The concept of emotional intelligence was popularized by Daniel Goleman. It is defined as “the ability to perceive and monitor one’s own and others emotions, to discriminate among them and to use this information to guide one’s thinking and actions.” Emotional Intelligence refers to a set of cognitive abilities such as perceiving emotions, using emotions to facilitate thought, understanding emotions and managing (regulating) emotions. Persons with high emotional intelligence tend to be emotionally stable, patient, optimistic, enthusiastic and calm.
