Courtesy is one of the requisites of a good business letter.

Question

Justify the following statement :

Courtesy is one of the requisites of a good business letter.

Answer 1

• Every business letter must be courteously worded. 
• The language used should be polite, pleasing, and convincing. 
• Courtesy and polite tone are possible by using terms like ‘please’, ‘thank you, ‘very kind of you’ etc. 
• It is specifically necessary for letters sent to the employees. 
• It includes polite manners, kindness, and consideration for others.
• A courteous letter builds goodwill for the organization. 
• Lack of courtesy may prove to be costly and troublesome to a business unit. 
• A business letter and serves as a ‘silent salesman’ or ‘silent ambassador’ only when it is courteous in meaning and language. 
• Courtesy facilitates the expansion of business activities. 
• Thus, courtesy is one of the requisites of a good business letter.