Question

Under the Consumer Protection Act, every consumer has a right to be protected against goods and services which are hazardous to life and death. Pathan ltd. manufactures and sells substandard electrical appliances. As these appliances did not conform to the safety norms and a mark assuring quality specification was missing. Cases were noticed that these substandard appliances had causes serious injury to many consumers. 

(a) Which consumer right has been highlighted in the above case? 

(b) Name the mark which the consumer should see before buying any electrical appliances to ensure safety. 

(c) Name and explain the consumer right where a consumer has a right to have complete information about thay product he intends to buy. 

(d) Which values do you find disturbing in the above para?

Answer 1

(a) Right to safety 

(b) ISI mark 

(c) Right to be informed : The consumer has a right to have a complete information about the product he intends to buy including its ingredients, date of manufacture, price, quantity etc. 

(d) Responsibility.