Question

Shivani went in a shopping mall with her friends. She visited various retail outlets as well. Under which type of customer can Shivani be categorized? How should sales person deal with such type of customer?

Answer 1

Shivani is a potential customer.

A salesman should use his knowledge and understanding to present positive features o about the products, so that customer can develop a sense of interest and then can and make a purchase of the product.