The consumer buys goods from the market with a hope that he well get good quality products which will not harm him or his family. Production and sale of goods and services earn government a very huge amount of tax income. This ta income is then used for the economic development of the nation. If the consumer is not backed-up with any protection for his purchase then his morale will become weak. He will Is the faith in he government system and the nation’s ethics. This is very dangerous for the nation.
Also, this is inappropriate and unethical from government’s perspective. As a result, the Government of India under the Central Consumer Protection Council has set-up a three-tier judicial mechanism for solving consumer complaints. Depending upon the value of compensation, the consumer can file a case at District Forum, the State Commission and the National Commission.
