For the redressal of the grievances of consumers, consumer courts and consumer forums have been established under the Consumer Protection Act.
The following can file a complaint in a consumer court-
(i) A consumer
(ii) A registered consumer association or organization (Irrespective of the fact that the consumer concerned is a member of the association or not)
(iii) The Central or any State Government
(iv) A consumer or a group of consumers on behalf of a number of consumers having same interest
(v) In case the consumer is minor, his parents or legal guardians
(vi) A legal heir or a representative of the deceased consumer.
