Alfred stated important duties of sales person in automobile dealerships/service centre.
i. Approaches, greets and offers assistance or direction to any customer who enters the dealership.
ii. Assists customers in selecting a vehicle by asking questions and listening carefully to their responses.
iii. Explains fully the product performance, application and benefits.
iv. Describes all optional equipment available for customer purchase.
v. Offers test drives to all prospects.
vi. Follows dealership procedure to obtain proper identification from customer prior to test drive.
vii. Utilizes dealership sales control and follow -up system.
viii. Exhibits high level of commitment to customer satisfaction.
ix. Knows and understands the central, state and local laws which govern retail automobile sales.
x. Establishes personal income goals that are consistent with dealership standards of productivity and devises a strategy to meets those goals.
xi. Attends product and sales training courses as requested by sales manager.
xii. Keeps abreast of new products, features, accessories, etc., and their benefits to customers.
xiii. Knows and understands equity and values, and is able to explain depreciation to the customer.
xiv. Sells/leases and delivers a minimum number of vehicle per month (target given by shop owner).
