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Can you explain the difference between a technical account manager (TAM) and AWS support engineers?

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Can you explain the difference between a technical account manager (TAM) and AWS support engineers?
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  • Technical Account Manager (TAM): Assigned to Enterprise Support customers, TAMs provide personalized guidance, proactive monitoring, and assistance with architectural reviews and optimization.
  • AWS Support Engineers: Available to all support plan customers, support engineers offer technical assistance and issue resolution based on the selected support plan's SLA.
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