Question

Briefly explain the term back of the house section of the front office department.

Answer 1

Back-of-the-House: Those sections which are located in the back area of the front office department are called Back-of-the- House areas. Employees of these sections do not have direct contact with the guest and generally these sections are not accessed by guests. Sections of front office that come under back of the house includes: reservation desk and telephone exchange.