Question

Following are some behaviours that you and others might engage in on the job. For each item, choose the behaviour that management must keep a check to ensure an efficient control system. 

1. Biased performance appraisals. 

2. Using company’s supplies for personal use. 

3. Asking a person to violate company’s rules. 

4. Calling office to take a day off when one is sick. 

5. Overlooking boss’s error to prove loyalty. 

6. Claiming credit for someone else’s mom. 

7. Reporting a violation on noticing it. 

8. Falsifying quality reports. 

9. Taking longer than necessary to do the job. 

10. Setting standards in consultation with workers.

You are also required to suggest the management how the undesirable behaviour can be controlled.

Answer 1

1. To avoid biased appraisal, a performance appraisal should be taken by a committee of experts. 

2. If the stationaries are not very expensive, it can be ignored with stricter control. 

3. Strict and immediate disciplinary action should be taken. 

4. Mass bunking should not be allowed, – 

5. Secret suggestion box can be used to collect feedback about the boss for appraisal. 

6. Performance records of employees to be maintained. 

7. If minor can be overlooked 

8. Strict quality control techniques should be used. 

9. Time and motion studies should be used to fix a standard. 

10. The use of scientific techniques can help in fixing the most feasible and optimum standards.