When information or messages are exchanged between employees, officers or the Heads of various departments of the organization, it is called flat communication. Flat communication is also known as horizontal or narrative communication. This can be both formal and informal. This type of communication establishes appropriate coordination between the various functions and departments of the organization.
Merits of horizontal communication are:
- Cordial human relations are formed in the organization by same-level communication.
- Tasks are completed quickly.
- It establishes appropriate coordination between the various functions and departments.
- It is successful in reducing the conflicts among same-level officers and subordinate sections, quickly.
- Confusion and suspicious are quickly resolved.
