The Consumer Protection Act 1986:
1. It is a milestone in the history of socio-economic legislation in the country.
2. The main objective of the act is to provide for the better protection of the consumers.
3. The act tends to provide simple, speedy and inexpensive redressal to the consumers’ grievances.
4. It applies to all goods and services excluding goods purchased for resale or for commercial purposes, or services rendered free of charge and under contract of personal service.
5. For the protection of consumer rights consumer protection councils have been set up at the central, the state and the district level, and for redressing consumers grievances, there is a provision of three-tier Redressal system (Agencies).
6. The Three tier Redressal system includes District Consumer Forum, State Commission and Central Commission.