Question

Manuj bought a packet of chips from a local shopkeeper and found that the ingredients given on the label were not legible. He complained about it to the company. The company sent a written apology stating that they will make sure that existing packets are withdraw from the market and new packets with legible labels are soon made available.

State the consumer right which Manuj exercised.

Answer 1

Right to be informed which states that a consumer has a right to have complete information about the product he intends to buy such as, ingredients, date of manufacture, price, quantity etc.

                              Or

Right to be heard which states that a consumer has right to file a complaint and to be heard in case of dissatisfaction with a product or a service.