Question

Your mother has bought a mobile phone worth Rs 45,000/ for your younger sister. It gets over- heated while charging. You have decided to file a complaint against the shopkeeper as he is taking no interest in solving your problem. 

a. In which forum should she file a complaint. Why? 

b. What compensation will she get if she wins the case? Give 

Answer 1

a. Case will be filled in District forum because the cost of the product is less than 20 lakhs. 

b. Relief can be given: 

1. Removal of defects from the phone. 

2. Replacement of mobile phone. 

3. Refund of price paid. 

4. Compensation for injury/loss suffered. 

5. Grant costs incurred.